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Agent and Agency Admin
1. Getting started
2. Managing a property
- Understand transparency settings
- Customise your offer form
- Onboard your seller to observe the sale
- How to assign a team to a property listing
- Using the 'observe' function
- Relaunch a campaign
- Updating the display price after the sale
- Documenting the reserve price on a listing
- Updating Openn offer campaign to sold or under offer
- Copy a listing
- Update a property to sold
- How to send an invitation to a public property page
- View my invoice
3. Managing offers and bids
4. Finalising the sale
5. Generating leads and appraisal
6. Managing your account
7. SMS & Email Templates
- Preparation instructions for bidders before FBS (email)
- Reminder to interested buyers following enquiry (SMS)
- Convert a stale listing to Openn (email/SMS)
- Confirm appraisal and prepare seller (email/SMS)
- Confirm bidder is now qualified to participate (email/SMS)
- Instructions how to place an offer (SMS)
- Have your seller help to get a better price (email)
- What to do when you have no bids (email/SMS)
- Instructions on how to bid (email/SMS)
- Convert a listing to Openn after receiving a low offer (email/SMS)
- Reminder to non-qualified bidders to register before FBS (SMS)
- Buyer price enquiry response (email)
- Confirm appraisal and prepare to discuss Openn (SMS)
- Buyer price enquiry response (SMS)
- Follow up on email sent to prepare bidder for FBS (SMS)
- Preparing for the final offer stage (email)
- Following new bid on property to registered interest / unqualified buyers (SMS)
8. Openn For Inspection
Additional resources - video library
- How to buy with Openn (video)
- Benefits for buyers (video)
- Preparing for the final offer stage (video)
- Openn negotiation buyer timeline (video)
- Michelle's buyer experience (video)
- Meet Lindsay and Kim, the buyers who became sellers (video)
- Why buyers, sellers and agents love Openn! (video)
- Cyril, an 80 year old seller (video)
- Benefits for sellers (video)
- Openn Negotiation for buyers (Mandarin / Chinese)
- What is Openn? (video)
- Openn Negotiation for buyers
- Cyril’s Openn negotiation experience as a seller (video)
- The most exciting way to buy and sell real estate (video)
- Preparing buyers for the final bidding stage (video)
- Michelle's seller experience (video)
- After 1 year on the market, "Sell our home in 1 month or you're fired" (video)
- Openn Offers for Agents (video)
- Set up your agent link
- Openn videos
Focus on using Openn Offers
- How to select the winner in an Openn offer campaign
- How to progress an offer
- Managing the final offer stage
- Seller view in Openn offers
- Getting started with Openn offers
- Openn offers walkthrough (intro and demo)
- How to instruct a buyer to place an offer
- Updating Openn offer listing to under offer/sold
- Generating contracts to the winning buyer
- Price transparency with Openn offers
- Minimum increments in an Openn offer campaign
- Updating the display price after the property has sold/passed in
- Openn offers demo
- Using Openn offers
- How to upload to Openn offers, step by step
Focus on using Openn Negotiation
- Solutions when buyers are not enquiring at all
- What to do when you have no bids, 3-5 days after launch
- How to relaunch a 'passed in' listing
- Preparing buyers for the final bidding stage
- Agent preparation for the final bidding stage
- The property has sold! What's next?
- Solutions when buyers are inspecting but don't like the property at any price
- What to do at launching a listing, to get your first bid
- Getting your first bid (dialogue)
- Solutions when buyers are waiting to place a bid
- To do after each bid is approved
- How to extend the final bidding stage
- Final bidding stage diagnosis
- How to accept a sole bidder
- What to do when you have no bids, 7 days or more after launch
- Solutions when buyers are enquiring but not inspecting
- Final bidding stage advice with 1 bidder
- Listing documents and agency agreements (Openn negotiation)
- Key benefits of Openn negotiation for sellers (dialogue)
- Preparing for the appraisal
- During the appraisal checklist
- Convert a listing to Openn negotiation (dialogue/SMS)
- Getting started with Openn negotiation
- Top 3 tips to remember when starting your campaign
- How to upload an Openn negotiation campaign, step-by-step
- When you need to enter the reserve price on your listing
- Instructions for managing listings on web portals
- Web portal instructions after each bid is received
- Web portal instructions - before you have a bid
- Web portal advertising - Price field examples
- Web portal advertising - property description area text
- How to improve the performance of your advertisement
- Online auction feature with realestate.com.au
- Online auction feature with domain
- Bidders registrations and terms of use (Openn negotiation)
- Responding to buyer enquiries, before you have a bid
- Getting prepared for the home open
- How to place a bid and become a qualified bidder
- How to invite a buyer to place a bid or offer
- Managing multiple pending bids at the same price
- Deleting a bid through resubmit
- Final bidding stage advice, with 0 qualified bidders
- Selecting the countdown timer
- Key tips for the final bidding stage
- What to expect during the final bidding stage
- The property didn't meet reserve / passed in
- This article contains about how to update the property as sold after the FBS
- How to withdraw a listing
- Selecting an auctioneer
- Find an auctioneer directory
- Openn negotiation / auction
Focus on using Openn Tender
Tutorials & How To
- How to approve or discontinue agency membership
- How can I find my invoice?
- CRM integrations
- How to update your directory profile
- How to set up agency default terms
- How to set up team notifications
- How to send an invitation to your public property page
- How to set up your seller to watch the sale
- How to edit a listing
- How to assign a team to a listing
- How to copy a listing
- Verifying emails
- Buyer experience placing a bid before creating a profile on the app
- How to reinvite a withdrawn buyer
- How to withdraw a leading bid
- Bringing forward the final bidding stage (FBS)
- How to change an under offer or passed in property to sold
- How to use the auto Increment feature
- How to print a property report
- How to create a "just listed" graphic in canva
- How to set up a screen recording
- How to update your auctioneer profile
- How to set up your agent link?
Marketing Resources
- Seller benefits (flyer and brochures)
- Mortgagee direct mail letter
- What is Openn for buyers (brochure)
- Will Ainsworth case study
- A Certified Agent is now selling in your area (print outs)
- A5 How to Participate Flyer (brochure)
- Buyer Timeline (brochure)
- Sales methods compared explainer (brochure)
- Openn logos and guidelines
- Certified Openn agent marketing graphics
- Sold with Openn stickers
- 4 years on the market, property sells in 30 days with Openn negotiation
- Real-time buyer competition, achieving $44k over reserve
- Property meets reserve before the final bidding stage
Documentation & Contracts
- ACT - listing documents
- NSW - listing documents
- NT - listing documents
- QLD - listing documents
- SA - listing documents
- TAS - listing documents
- VIC - listing documents
- WA - listing documents
- New Zealand - listing documents
- ACT - bidder registration and terms of use
- NSW - bidder registration and terms of use
- NT - bidder registration and terms of use
- QLD - bidder registration and terms of use
- SA - bidder registration and terms of use
- TAS - bidder registration and terms of use
- VIC - bidder registration and terms of use
- WA - bidder registration and terms of use
- New Zealand - bidder registration and terms of use
- Openn offers' terms of use
- Openn tender terms of use
- How to set up default contract terms for an agency