Setting up your Offer Form

WHAT THIS COVERS

Accessing the Offer Form for a Property

1. Navigate to the property page on Openn.
2. Click the Edit button in the top right corner.
3. Select Offer Form from the available tabs.

Using Your Template as a Starting Point

• Your offer form should already be templated in the back end, and this template will populate automatically into each property.
• However, every property is different, so adjustments may be needed on a property-by-property basis.
• Buyer's Address — kept as mandatory, as this is standard across most properties.
• ID — hidden for this specific property, as it is not required.
• Finance questions — kept visible, including whether the offer is subject to finance, loan requirements, lender or broker details, and the buyer's stage in the process.
• Finance period — set to read-only with a maximum of 14 days for this property, so buyers cannot change it.
• Broker details — removed for this specific campaign.
• Deposit — left at the default value of 10%.
• Balance payment — left at the default of one day.
• Settlement period — defaulted to 30 days and set to mandatory, with buyers able to make changes via the conditions field if needed.
• Agents can add property-specific special conditions directly into the offer form.
• In the example shown, the condition added is: "Property is sold as is and no changes will be made upon settlement."
• This field is then set to read-only, so buyers cannot edit the condition.
• Buyers are still able to add their own comments in a separate comments field below.

Adjusting Individual Fields

Agents can control how each field behaves for a specific property. Options include making a field mandatory, hiding it, or setting it to read-only. Examples shown in the video include:

• Buyer's Address — kept as mandatory, as this is standard across most properties.
• ID — hidden for this specific property, as it is not required.
• Finance questions — kept visible, including whether the offer is subject to finance, loan requirements, lender or broker details, and the buyer's stage in the process.
• Finance period — set to read-only with a maximum of 14 days for this property, so buyers cannot change it.
• Broker details — removed for this specific campaign.
• Deposit — left at the default value of 10%.
• Balance payment — left at the default of one day.
• Settlement period — defaulted to 30 days and set to mandatory, with buyers able to make changes via the conditions field if needed.

Adding Special Conditions

• Agents can add property-specific special conditions directly into the offer form.
• In the example shown, the condition added is: "Property is sold as is and no changes will be made upon settlement."
• This field is then set to read-only, so buyers cannot edit the condition.
• Buyers are still able to add their own comments in a separate comments field below.

Adding Custom Questions

1. Scroll to the questions section of the offer form.
2. Click Add Question.
3. Type in the question relevant to that property.

• The example used in the video is: "Is this offer to purchase this property subject to the sale of another property?"
• Custom questions can be added quickly and apply only to that specific campaign.
  

KEY TERMS

• Offer Form — the form buyers complete when submitting an offer on a property through Openn.
• Template — a pre-configured default offer form set up in the agent's back end that automatically populates for each new property.
• Mandatory Field — a field that buyers must complete before they can submit their offer.
• Read-Only Field — a field where the value has been set by the agent and cannot be changed by the buyer.
• Hidden Field — a field that has been turned off for a specific property and will not appear on the buyer's offer form.
• Subject to Finance — a condition indicating that the buyer's offer depends on securing a loan or finance approval.
• Special Conditions — additional terms specific to a property that are included in the offer form by the agent.
• Settlement Period — the agreed time between the offer being accepted and the property formally changing hands; shown here with a default of 30 days.

COMMON QUESTIONS

1. Do I need to set up the offer form from scratch for every property?
   - No. Your default template will automatically populate into each property. You only need to make changes where a specific property requires different terms or fields.

2. Can I stop buyers from changing certain fields on the offer form?
   - Yes. You can set any field to read-only, which means the value is fixed by the agent and cannot be edited by the buyer.
3. How do I remove a field that isn't relevant to a specific property?
   - You can hide individual fields on a property-by-property basis. In the video, the ID field is hidden for a property where it isn't required. 
4. Can I add questions that are unique to one property?
   - Yes. Use the Add Question button in the offer form to include any property-specific questions. This question will only appear on that campaign's offer form.
5. Can buyers still add comments even if the special conditions are locked?
   - Yes. Even when special conditions are set to read-only, buyers have a separate comments field below where they can add their own notes.